Page 19 - UP_Benefits_2020_NonCA_Store
P. 19

HEALTH ADVOCATE  ENROLLMENT INFORMATION
         RESOURCES & CONTACTS



 Health Advocate is a program that provides you with experienced help to assist you in making your enrollment   We encourage you to take advantage of the online resources available to you through the insurance carriers. Through
         their websites you can locate network providers, manage claims, obtain wellness information and much, much more!
 elections, find in-network providers, and when dealing with benefit related issues. Their team includes highly
 trained registered nurses, backed by a staff of medical directors and administrative experts. When you call Health   ADP - EMPLOYEE SELF SERVICE (ONLINE ENROLLMENT)
 Advocate for assistance you are assigned a Personal Health Advocate who takes responsibility for helping you   Website  https://workforcenow.adp.com
 to resolve problems.     Login Registration Code:                                                   UPE-My4130portal

         UNITED HEALTHCARE – Medical
 Here are a few of the ways that they help:   PPO Member Services                                      (866) 633-2446
         Pharmacy (OptumRx)                                                                             (800) 797-9791
    •   Find in-network providers and assist in making plan election choices upon enrollment
                                                                                                       (888) 702-8423
    •   They help you get your claims and/or billing issues resolved  Specialty Pharmacy (OptumRx)    www.myUHC.com
         Website & Provider Finder
    •   They help you get answers to your medical questions about test results, treatment plans, and medications    HSA PPO 3000:   Select Plus
       recommended by your doctor    PPO 2500:                                                              Select Plus
    •   They work with our insurance carriers to help obtain appropriate approval for services when necessary
    •   They assist in communications between your doctors and the insurance companies  HEALTH SAVINGS ACCOUNT (HSA) & FLEXIBLE SPENDING ACCOUNT (FSA)  (866) 346-5800
         Member Services
    •   They help you locate and contact the best doctors, dentists, and treatment facilities in your networks  Website  www.healthequity.com
    •   They share unbiased health information when you need to make an informed decision about your care
         UNITED CONCORDIA - DENTAL
         Member Services                                                                               (800) 332-0366
 Their years of experience make it easy. You need to make only one call or send an e-mail and your  Website & Provider Finder   www.unitedconcordia.com
 personal health advocate will:      PPO Network Name:                                                        Alliance

    •   Act quickly and effectively on your behalf  EYEMED - VISION
                                                                                                       (866) 800-5457
    •   Protect your privacy and keep information strictly confidential  Member Services    www.eyemedvisioncare.com
         Website & Provider Finder
    •   Find the best answers     Vision Network Name:                                                         Insight
    •   Make any necessary follow-up arrangements
         CIGNA - BASIC LIFE AND AD&D / VOLUNTARY LIFE, AD&D AND DISABILITY
         Counselor Services                                                                            (800) 362-4462
 CONTACTING HEALTH ADVOCATE  Website & Provider Finder                                                 www.cigna.com
 If you need assistance dealing with benefit-related issues, you can speak directly with a highly trained advocate
 by calling (866) 695-8622. You can also email answers@healthadvocate.com  BENEFITHUB - Discount Marketplace
         Member Services                                                                               (866) 664-4621
         Website                                                                      www.unitedpacific.benefithub.com
         CIGNA - EMPLOYEE ASSISTANCE PROGRAM
         Counselor Services                                                                            (800) 538-3543
         Website & Provider Finder                                                         www.cignabehavioral.com/cgi





         HEALTH ADVOCATE ADVISORS
         If you need assistance dealing with benefit-related issues, you can speak directly with a highly trained advocate
         by calling (866) 695-8622. Email: answers@healthadvocate.com
 16                                                                                                                   17
   14   15   16   17   18   19   20