Page 11 - Career Group Benefits Guide 2020 CA Temp

ADDITONAL MEDICAL BENEFITS

Additional Anthem Perks

Anthem Blue Cross | 24-Hour NurseLine

Health issues can come up at the most inconvenient times and places, whether it’s 3 a.m. at home or 10 a.m. while
you’re in the office. That’s why Anthem Blue Cross offers 24/7 NurseLine. With 24/7 NurseLine, you can ask registered
nurses a variety of questions, including how to choose the right level of care. Choosing the best treatment option can
mean cost savings for you and your family. Qualified registered nurses can:
• Help you find providers and specialists in the area
• Give referrals to LiveHealth Online
• Enroll you and your dependents in valuable care management programs for certain health conditions
• Help you decide where to go for care when your doctor, dentist or eye doctor isn’t available
• Provide guidance during natural catastrophes and health outbreaks
• Offer links to health-related educational videos or audio topics

To access the 24 Hour NurseLine, call (800) 337-4770. This number is also located on the back of your Anthem ID card.

Anthem Blue Cross | Behavioral Health Case Management
You have access to Behavioral Health Case managers, who are licensed mental Health Professionals. Their goals are to
help you take control of your health care and improve your quality of life. They will help you succeed with strong support
for you and your family. They will work with you to:
• Help you and your family understand your condition
• Develop a personalized plan to help you reach your behavioral health goals
• Identify and help you overcome hurdles that may be keeping you from reaching your goals.
• Connect with helpful community and online resources
• Review and coordinate services you get from local and community providers

If you’d like to learn more about our Behavioral Health Case Management programs, call us toll free at (866) 785-2789.

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