Page 3 - 2019 Blacoh Benefit Guide Final 11/13/18
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Resources and Contacts
Below is a list of insurance carrier contacts should you require assistance with your benefit
questions following open enrollment.
NOTE
Medical & Prescription Drugs – Blue Shield
If you are unable to
resolve your issues or
Member Services …………………………………………………………… (888) 256-1915
questions with the
insurance carriers,
Website ………..……………………………………………………………….. www.blueshieldca.com
please contact
Human Resources.
Dental – MetLife
DHMO Member Services ……………………….…………………..…… (800) 880-1800
DPPO Member Services ……………………….…………………..……. (800) 942-0854
Website ………..……………………………………………………………….. www.metlife.com
Vision – MetLife
Member Services …………………………………………………..……… (855) 638-3931
Website ………..……………………………………………………………….. www.metlife.com
Life and Disability – MetLife
Member Services ……………………………….…………………………. (800) 638-5433
Website ………..……………………………………………………………….. www.metlife.com
Accident and Illness – Reliance Standard
Member Services ……………………………….…………………………. (800) 351-7500
Website ………..……………………………………………………………….. www.reliancestandard.com
401k – John Hancock
Member Services ……………………………….…………………………. (800) 395-1113
Website ………..……………………………………………………………….. www.jhpensions.com
The Burnham Advocate Help-Line: (800) 391-6812
The Burnham Advocate toll-free customer service help-line can provide assistance with insurance related
issues when you are unable to resolve them directly with your insurance carriers. You will receive fast, skilled
assistance with Medical, Dental and Vision provider issues, referral assistance, and claims management.
For help, simply call the Burnham Advocate help-line at (800) 391-6812. For more complicated questions or
claims issues, the Burnham claims specialist works as your insurance advocate, researching and resolving
problems quickly and effectively. If further action is required, the Burnham Advocate will provide regular
updates until the issues are resolved.
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