Page 293 - MS Office 365 for Dummies 3rd Ed (2019)

Increased IT Efficiency
Routine tasks have a way of creating snags that take hours or days to resolve. A small technical glitch has a way of cascading into an all-out war between the IT team and the software demons. What ends up happening is that the tech people spend all their time down in the weeds keeping the lights blinking green. The business folks become frustrated because they are not receiving the support they deserve, so the whole business and the culture suffer.
When you move to the cloud, you free up your IT resources to focus on working with your business users to solve problems that benefit the organization. Your business users receive the support they need, and the IT people receive the recognition they deserve.
Enter the Self-Service Software Revolution
The most exciting aspect of Office 365 for many organizations is the wealth of enterprise apps that have been added to Office 365. Yes, all the major enterprise products are there such as SharePoint, which provides a self-serve portal environment that can be developed to solve real-world business problems, but there are a ton of new apps and Microsoft keeps adding more all of the time. In fact, there are so many apps now that they warrant another book.
In the past, all of this software would have required an army of developers to tweak and manage for everyday users. The self-serve software revolution has taken hold and most of the Office 365 products can now be customized by the very users that use the software; developer not required.
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