Page 29 - PowerPoint Presentation

#3376

Sir, Chicago

I don't normally write the Division President but I have continued to be so impressed with Jewel that I made a few
calls to find out who is in charge at the "top."

Please allow me to take a moment to again than you folks for the outstanding service I ALWAYS get at the Jewel at
Jefferson/Kinzie/Milwaukee in Chicago. The people there are very helpful, the store is very clean and well-organized
and I can't recall having a bad experience there. I've come to rely on consistency and that store has it.

I occasionally shop at the Jewel at Clybourn/Orleans and have been satisfied there, too, but the Jefferson/Kinzie
store is a real home run. I had a particular experience recently when an item was out of stock. I needed help from
the grocery department and a non-uniformed employee, "Angel," helped me find someone. He was very interested
in solving my problem, even though he was in loss prevention.

With the help of another employee Angel found "Orlando" and Orlando was super. The product was due in on a
truck later that night and he offered to set aside some of it and gave me detailed instructions on how to retrieve it
the next day, when he was not scheduled to work.

That next day, I met Phil the store manager. Again, super and VERY helpful. I was quite impressed with everyone. I
hadn't needed problem-solving at this store in the past, I just sort of blend in with everyone else. But, when I
needed it this time, they were all great. Thank you and continued success to you all.

Sincerely,
Tom Shaer