Page 42 - PowerPoint Presentation

Maria, the Assistant Store Director at the
Westmont store knows how to turn a negative
experience into an absolutely positive
experience. After having some difficulty getting
a grocery delivery to me, I finally reached Pat and Lorena created an
someone who cared and jumped into upbeat welcoming
immediate action and went way, way above
and beyond to help me. She brought the atmosphere at the register.
groceries to my home and included a few The customer before me
extras. Because of Maria, I am writing a 5 star was hearing and speech
"review" instead of one star. Kudos to her. #0068
Westmont impaired and they
handled her transactions
with patience and care,
thanking me for my
patience. #0157 Oak Lawn
I was shopping with my newborn daughter and had a ton
of groceries stuffed in my cart. Without me having to say
anything, Louis had someone get a second cart for my
groceries and asked for Briana to help me take everything
to the car. It was so nice as when shopping at other
grocery stores, I've had to do a crazy juggling act to be
able to get my bagged groceries back in the cart with my
daughter and get everything to the car. I cannot express
how touched and impressed I was by this. #0052 Frankfort