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Technical Support

We provides technical support services for stand­alone Our Services:
hardware and software components as well as for the
entire infrastructure and comprehensive application o Warranty services
solutions. o Annual Maintenance
Contracts
o Out of Warranty Services
Support is available in all time zones within standard
o Site Survey
working hours or 24x7 (subject to agreement terms).
o Site Preparation
Services are provided by certified experts. Free advice on
o Load calculation
basic functionality incident support.
o Level­I and Level­II Technical Support viaPhone and
Email.

o Qualified Support Engineers.
o One­time execution of Consulting and

o Technical Services.
o Hardware Maintenance and Support,

o e.g. Servers, Storage, Networking, Surveillance,
Power UPS, Generators etc.
IT Consulting Services

IT Consultation: Selecting the Right Solution:
o A report on the "as is" state of IT By leveraging audit data, we offer one or
systems, hardware , core & multiple technical solutions. We define the
application system, applications & architecture and operational model as well
processes as specifications for follow­up activities,

hardware and software. By comparing a new
o Recommendations on system solution with an existing one, we justify
deployment or optimization as well functional gains (a technical need) and
as operations efficiency, describe financial and non­financial benefits.
organizational & technical Economic aspects may include:
recommendations
o Total Cost of Ownership (TCO)
o The final outcome of the audit is a o Payback Period
road map plan that should align o Return on Investment (ROI)
with the needs of IT and Business
departments and justify the
importance of forthcoming changes.
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