Page 55 - MIN ECEM 15 MAY 2017

LOCAL A13
A first for Aruba!
Playa Linda achieves Certified Room Attendant success
ORANJESTAD - Playa Linda
Beach Resort is taking its
housekeeping standards
to a new level. Its already
excellent team of room
attendants further refined
their skills through partici- completed their compre-
pation in a yearlong train-
ing course, culminating
in winning marks and re-
cent graduation from the
Talkabout Certification
Program. Playa Linda is
the FIRST Aruban resort to
achieve Certified Room At-
tendant success, and joins
the iconic Caribe Hilton,
Condado Plaza & Inter-
continental hotels in Puerto
Rico and in Barbados The
Sandpiper Luxury Boutique
Hotel and the Bougainvil-
lea Beach Resort & Time-
share amongst others.
Playa Linda has a team of
exceptional housekeeping
supervisors & room atten-
dants, all of whom attend-
ed both formal training &
internal coaching sessions.
The process enabled the
team to really fine-tune the
268 standards in a studio
room and 277 standards in
a one-bedroom suite. This
same program was used
in the CHTAEF-Haiti Project
to train young profession-
Monday 15 May 2017
als to international levels ager Peter van Grinsven. ity processes. Louise John, standards of housekeeping
of housekeeping excel- “The Housekeeping team President of Talkabout, within a guest accommo-
lence. At the end of the members’ hard work & at- commented: “WOW! Con- dation; combining industry
training period, the team tention to detail in their gratulations to the House- benchmarking and global
focused on examination determination to achieve keeping Team on a tre- brand & marketing col-
preparation and recently this Certification has been mendous achievement for lective standards at a 4*+
inspirational. We are all themselves, their members, standard, and is regularly
hensive practical and oral very proud of them and the resort and Aruba! It is updated to reflect chang-
examinations. Extraordi- applaud the improved sat- very well deserved after ing best practices and
narily, six room attendants isfaction scores and com- months of hard work and market trends.
achieved HONORS, scor- pliments they are receiving focused attention to de- Pictured accepting the
ing over 90% in the strin- on a daily basis.” tails. Much gratitude to the official Room Attendant
gent examination, with Luz Executive Housekeeper never wavering motivators Certification are proud
Marina Duran achieving Ingrid Todd and House- within Human Resources graduates, together with
an exemplary 94%. An ad- keeping Assistant Manager & Guest Services who sup- Executive Housekeeper In-
ditional 26 team members Nigaima Ascencion, the ported the Housekeeping grid Todd and Housekeep-
gained Certified Room At- Housekeeping Leadership Leaders every step of the ing Assistant Manager Ni-
tendant status. “We are Team at Playa Linda Beach way!” Playa Linda Beach gaima Ascencion, Human
proud of our Housekeeping Resort, Aruba, committed Resort is a vibrant indepen- Resource Director Sulaika
team and their commit- fully to the Certification dent timeshare resort in Kelly and General Manag-
ment to guest happiness process and have uplifted the heart of Palm Beach, er Peter van Grinsven.
in the guests’ ‘home away not only standards, but the vacation destination in Also recognized during the
from home’,” comments their department systems, Aruba. Talkabout licensed recent celebration was
Playa Linda General Man- procedures & accountabil- a CERTIFIED ROOM ATTEN- Playa Linda’s First Response
DANT PROGRAM in 2004. Team, who received its
The program is rooted in own certification in March.
internationally established q