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BUSINESS                 Wednesday 5 June 2019
                                                                                                                           A25

            On the Money: How new rules for debt collectors affect you




            NEW YORK (AP) — The next                                                                                            Americans  have  landline
            text  message  you  receive                                                                                         telephones,   and     they
            may  not  be  a  funny  pic-                                                                                        speak  on  the  phone  less
            ture from your mom, or an                                                                                           frequently  than  10  years
            update  on  how  late  your                                                                                         ago.  Texting  and  email
            friend will be to brunch.                                                                                           have  become  more  com-
            It  could  be  a  debt  collec-                                                                                     mon ways of communicat-
            tor.                                                                                                                ing with friends or family.
            The  Consumer  Financial                                                                                            The  debt  collection  indus-
            Protection Bureau has pro-                                                                                          try has long used email and
            posed new rules to govern                                                                                           texting  to  reach  borrow-
            how  third-party  debt  col-                                                                                        ers,  but  the  industry  says  it
            lectors  contact  borrowers.                                                                                        was  operating  in  a  legal
            The  rules  are  expected  to                                                                                       gray area. It isn't illegal for
            accelerate  the  industry's                                                                                         a debt collector to text or
            switch from insistent phone                                                                                         email  you  presently,  it  just
            calls to emails and texts.                                                                                          wasn't as clearly defined as
            Under    the   new    rules,                                                                                        the rules for phone calls or
            third-party  debt  collec-                                                                                          letters.
            tors  would  only  be  able                                                                                         "Using  email  or  text  mes-
            to  call  a  delinquent  bor-                                                                                       sages was 'use at your own
            rower  seven  times  a  week                                                                                        risk,'" said Mark Neeb, chief
            —  currently  they  can  call                                                                                       executive  of  ACA  Interna-
            as often as they want. And                                                                                          tional,  the lobby  group for
            once they reach a borrow-    In this June 6, 2017, file photo a man checks his phone in an alley in downtown Chicago.   the  debt  collection  indus-
            er  by  phone,  they'll  have                                                                      Associated Press  try.
            to leave them alone for at                                                                                          TrueAccord  is  one  Califor-
            least a week.                sages  without  getting  bor-  social media accounts.     eral Trade Commission. The  nia-based  debt  collector
            The  CFPB  is  proposing  no  rowers  to  agree  to  them,"  Americans  have  little  love  rules proposed by the CFPB  that  has  focused  almost
            cap on the number of texts  said April Kuehnhoff, a staff  lost for the debt collection  impact  only  what's  known  all of its efforts on reaching
            or emails a collector could  attorney  with  the  National  industry. Roughly 25 million  as the third-party debt col-  debtors  through  email  or
            send. This has drawn the ire  Consumer Law Center.        Americans  have  debts  in  lection industry - those who  other forms of digital com-
            of the consumer advocacy  The CFPB has pushed back  collections,  according  to  typically  buy  old  debts  at  munication.
            groups who say it opens the  on the criticism, saying the  the Federal Reserve.        pennies  on  the  dollar  or  "(The CFPB's proposals) are
            door to allowing debt col-   rules require giving borrow-  The  CFPB  received  more  are contracted by another  a  vindication  of  our  busi-
            lectors to use text messag-  ers an opt-out from bill col-  than   80,000   complaints  lender  like  a  bank  to  col-  ness  model,"  said  Ohad
            ing,  WhatsApp,  Facebook  lectors'  texts  and  emails.  about  debt  collectors  last  lect on an old debt.       Samet, CEO of TrueAccord.
            Messenger  or  other  text-  Debt collectors will also be  year, and the industry typi-  The changes the CFPB has  As debt collectors rely more
            based messaging services.    banned from posting pub-     cally  ranks  high  in  com-  proposed  are  a  reflec-   on  email  and  texting,  ex-
            "Collectors  will  be  able  to  lic messages on a person's  plaints to other federal and  tion  of  how  many  Ameri-  pect  phone  calls  to  wane
            use  these  types  of  mes-  Twitter,  Facebook  or  other  state agencies like the Fed-  cans communicate. Fewer  in use. q


            Australia cuts key interest rate to record low 1.25%




            By ROD McGUIRK               boon  for  borrowers  and  creased  since  November
            Associated Press             can  help  stimulate  more  2010 when it rose 0.25% to
            MELBOURNE,  Australia  (AP)  business activity.           4.75%.
            —  Australia's  central  back  "The  board  took  this  deci-  Treasurer  Josh  Frydenberg
            on cut its benchmark inter-  sion  to  support  employ-   met  with  chief  executives
            est rate Tuesday by a quar-  ment  growth  and  provide  of Australia's major banks in
            ter of a percentage point to  greater  confidence  that  recent  days  to  urge  them
            a new record low of 1.25%  inflation  will  be  consistent  to pass on the full value of
            in the first rate change in al-  with  the  medium-term  tar-  any rate cut to borrowers.
            most three years.            get,"  the  bank  said  in  a  "I  expect  all  banks  to  pass
            The change was widely ex-    statement.                   on the benefits of sustained
            pected after Reserve Bank  It  said  the  outlook  for  the  reductions in funding costs,"
            of Australia Governor Philip  global  economy  "remains  Frydeneberg  told  The  Syd-
            Lowe  said  two  weeks  ago  reasonable," but risks stem-  ney  Morning  Herald  news-
            that  inflation  was  likely  to  ming  from  trade  disputes  paper.
            remain  below  the  bank's  are growing.                  The  reduction  is  expected   In this May 7, 2019, photo, the Reserve Bank of Australia building
            target range of 2% to 3% a  "Growth  in  international  to boost Australia's flagging   in Sydney.
            year  and  that  a  decrease  trade  remains  weak  and  housing  market,  increase                                             Associated Press
            in the cash rate would likely  the increased uncertainty is  exports  by  reducing  the
            be appropriate.              affecting investment inten-  value of the Australian cur-  4.9%.                       without  a  recession.  The
            The  bank's  board  moves  tions in a number of coun-     rency and create jobs.       The  Australian  economy  country  has  not  suffered
            interest  rates  at  monthly  tries, it said.             Lowe said in a speech two  is  suffering  from  the  end  a  recession  —  defined  as
            meetings  to  keep  inflation  The  cash  rate  last  moved  weeks  ago  that  Australia  of  a  mining  boom,  largely  two  consecutive  quarters
            within the target range. In-  in August 2016 when it was  had to "do better" than the  to  supply  China,  that  car-  of  economic  contraction
            flation  is  currently  running  reduced by 0.25% to 1.5%.  current jobless rate of 5.2%,  ried  the  country  through  — since the June quarter of
            at  1.3%.  Lower  rates  are  a  The  rate  has  not  been  in-  which  had  increased  from  the  global  economic  crisis  1991.q
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