Page 13 - ARUBA TODAY

A13
LOCAL Monday 15 May 2017

A first for Aruba!

Playa Linda achieves Certified Room Attendant success

ORANJESTAD - Playa Linda
Beach Resort is taking its
housekeeping standards
to a new level. Its already
excellent team of room
attendants further refined
their skills through partici-
pation in a yearlong train-
ing course, culminating
in winning marks and re-
cent graduation from the
Talkabout Certification ity processes. Louise John, standards of housekeeping
of
President
Talkabout, within a guest accommo-
Program. Playa Linda is
the FIRST Aruban resort to commented: “WOW! Con- dation; combining industry
gratulations to the House-
benchmarking and global
achieve Certified Room At- als to international levels ager Peter van Grinsven.
tendant success, and joins of housekeeping excel- “The Housekeeping team keeping Team on a tre- brand & marketing col-
mendous achievement for lective standards at a 4*+
the iconic Caribe Hilton, lence. At the end of the members’ hard work & at-
Condado Plaza & Inter- training period, the team tention to detail in their themselves, their members, standard, and is regularly
the resort and Aruba! It is updated to reflect chang-
continental hotels in Puerto focused on examination determination to achieve
Rico and in Barbados The preparation and recently this Certification has been very well deserved after ing best practices and
months of hard work and market trends.
Sandpiper Luxury Boutique completed their compre- inspirational. We are all
Hotel and the Bougainvil- hensive practical and oral very proud of them and focused attention to de- Pictured accepting the
tails. Much gratitude to the official Room Attendant
lea Beach Resort & Time- examinations. Extraordi- applaud the improved sat-
share amongst others. narily, six room attendants isfaction scores and com- never wavering motivators Certification are proud
within Human Resources graduates, together with
Playa Linda has a team of achieved HONORS, scor- pliments they are receiving
exceptional housekeeping ing over 90% in the strin- on a daily basis.” & Guest Services who sup- Executive Housekeeper In-
ported the Housekeeping grid Todd and Housekeep-
supervisors & room atten- gent examination, with Luz Executive Housekeeper
dants, all of whom attend- Marina Duran achieving Ingrid Todd and House- Leaders every step of the ing Assistant Manager Ni-
way!” Playa Linda Beach gaima Ascencion, Human
ed both formal training & an exemplary 94%. An ad- keeping Assistant Manager
internal coaching sessions. ditional 26 team members Nigaima Ascencion, the Resort is a vibrant indepen- Resource Director Sulaika
dent timeshare resort in Kelly and General Manag-
The process enabled the gained Certified Room At- Housekeeping Leadership
team to really fine-tune the tendant status. “We are Team at Playa Linda Beach the heart of Palm Beach, er Peter van Grinsven.
the vacation destination in Also recognized during the
268 standards in a studio proud of our Housekeeping Resort, Aruba, committed
room and 277 standards in team and their commit- fully to the Certification Aruba. Talkabout licensed recent celebration was
Playa Linda’s First Response
a CERTIFIED ROOM ATTEN-
a one-bedroom suite. This ment to guest happiness process and have uplifted
same program was used in the guests’ ‘home away not only standards, but DANT PROGRAM in 2004. Team, who received its
The program is rooted in own certification in March.
in the CHTAEF-Haiti Project from home’,” comments their department systems,
to train young profession- Playa Linda General Man- procedures & accountabil- internationally established q