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DIGNITY
Service with dignity shall permeate all interactions we
have with residents, families, fellow staff and visitors. It
includes how we address each person and how we
respond to their requests and needs. We will honor the
value of each individual life by displaying respect and
MISSION dignity throughout our communities.
IMPORTANT vs. NECESSARY
Traditions’ communities will maximize Each person has a basic need for compassion and
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Purposeful interaction with family, staff and other Designs Group Sample
the quality of life for each and every
understanding through positive interaction with others.
resident by providing the highest level
This is the most important aspect of maximizing resident
of care and service.
quality of life.
We all have necessary duties in our daily jobs, but
Traditions, like many communities,
we cannot let them crowd out the opportunity for
has beautiful buildings with ample
this important interaction with residents and families.
amenities. But our daily interactions
with residents and the small acts of
kindness and care are the foundation
of rich relationships and full lives.
CULTURE SOCIALIZATION
residents promotes friendships and activities that
An organization’s culture is shaped maximize quality of life. We must encourage residents
to get involved in community events and activities,
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by the attitude and behavior of its
because the socialization empowers and encourages
employees. Traditions is committed
them to maintain or regain their zest for life.
to hire and retain people who:
> > Get to know residents and their
loved ones on a personal level.
CHOICES
> > Care about the needs of others and
Residents must have the ability to make choices
genuinely try to meet those needs.
regarding their daily life to maximize a sense of
self-worth. We will encourage and empower residents
> > Truly like people and interacting
positively with them.
CORE VALUES to make their own choices whenever possible.
SERVICE
We believe resident quality of life is Residents in our communities deserve the highest level
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maximized when we promote the
of customer service. This kind of service results from
values listed to the right:
knowing them personally, anticipating their needs,
then exceeding their expectations.
When we practice our Core Values, a culture of
genuine, loving care comes naturally.
Designs Group Sample Designs Group Sample Designs Group Sample 12/12/2019 3:08:02 PM
12/12/2019 3:08:02 PM
Deerfield OH Marketing folder.indd 2
Deerfield OH Marketing folder.indd 2
