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Correcting Mistakes

If a mistake is made on an order, discard the order and make a new one . Taking shortcuts, such as removing the nuts
mistakenly added to a nut free sundae, may land someone in the hospital .
“Chef cards” are becoming increasingly popular with individuals who have food allergies . Although the information
on the cards may vary, the intent is to alert restaurant employees to the ingredients that need to be avoided .

Points to Remember
Food allergies are allergic disorders . Guests aren’t just stating their food preferences . Your cooperation
is needed to help them avoid an allergic reaction .
Guests who have food allergies depend on back of the house staff to provide complete and accurate
information about the ingredients used in menu items .
Ingredients found in unexpected places can place guests at risk for an allergic reaction .
Avoiding cross–contact between a safe food and an allergen containing food is essential to preparing
safe meals for guests with food allergies .
If a mistake occurs with a special order, the only acceptable way to correct the situation is to discard the
incorrect order and remake it .
Always use fresh gloves, clean utensils and equipment .

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16 Revised November 2016