Page 11 - ICS Siebel 8.1 and Master Template.11.16.15_Neat

ICS Siebel 8.1 and Master Template Overview

3mins
1. Read the slide
2. Check for
Understanding
3. If you are using a
common activity
like “inbound call
customer”, you
may have to type
more into the
search than less
universal activity
like “ICS
Misdirect Call”
4. Click to proceed
to the next slide

1. Read the slide
2. Check for
Understanding
3. You will need to
click in the drop 3mins
down to see the
scroll down bar
3. Click to proceed to
the next slide

1. Read the slide
2. Check for
Understanding 3mins
3. Click to proceed to
the next slide

GM Confidential Page 11 09/25/15