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Contents
A renowned hospital & charity Our purpose/promise
Our values
Evolving our clinical services Awards & accreditations
2025 strategic framework Enablers & ambitions Leadership team Responsible individuals
GOVERNANCE
Quality & safety
Audits & reporting
Quality improvements
Sharing and embedding lessons learnt
How we provide assurance
Managing our organisational risks 21 Freedom to speak up guardians 22 Health & safety 23 Information governance 24
PATIENT SAFETY 25 Safeguarding patients 26 Additional support for patients 27 Mental capacity act 28 Deprivation of liberty 29 Caldicott guardian 30 Duty of candour 31 Patient reported outcome measures 32 Supporting patients at every step 33
SUPPORTING OUR PEOPLE 35 Your personal and financial wellbeing 36 Listening to our people 38 Employee relations 39 Developing our people 40 Clinical roles at The London Clinic 42
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A more complete kind of care 3
