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Supporting patients at every step Our aim is to ensure that every patient receives ex
and support, from the moment they contact us or
one of our buildings, to when they depart and bey
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However, as best we try, we don’t always get it right, which is where our Patient Experien
provide support:
• In-person attendance to respond to any concerns or issues a patient may have
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• Providing advice to patients or staffffff over minor worries, when the patient doesn’t want
• Investigating complaints raised by patients about their experience or treatment.
We also reach out proactively to patients to get feedback about our performance, and t
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plain formally
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our decision-making:
• Patient engagement on key initiatives and services, to ensure we’re keeping them at t
of everything we do
• Patient satisfaction surveys, so we can understand how they feel about the service they’ve received.
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If you need support from the Patient Experience team, contact them at:
PatientExperience@thelondonclinic.co.uk 020 7835 4444 ext 3209
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