Page 21 - Company Newsletters

requests that they make accessible via the web. ABT Medical and its affiliates far surpass the average for online record availability, providing web access to 95% of all requested medical records, both billable and non-billable.
What do Requestors like the most about web access to requested records?
Our experience has been that the en/re Requestor community, with some government excep/ons, applaud the ease and protec/on provided by secure web access. They tell us that the absence of incoming mail and burdensome faxes is a huge relief, coupled with the benefit of immediate online access.
Requestors also indicate how valuable it is to receive a fulfillment no/fica/on immediately aCer their request is ready. Especially with Con/nuing Care requests, which are primarily faxed or possibly mailed by most ROI outsource companies (other than ABT’s ROI+ affiliates), the no/fica/on process is generally bypassed. As a result, Reques/ng Healthcare Providers must constantly check their fax machine and mailbox to see if their requests are ready. Furthermore, they worry that the records might have been sent to the wrong place or misplaced aCer arriving. ABT Medical has established a posi/ve posi/on as the ROI marketplace innovator in changing the Requestor experience, achieving an astonishingly responsive average of 1.5 days fulfillment /me from receipt of the request, immediate fulfillment no/fica/on, and 95% Requestor access through the ABT web portal.
VitalScan Adds N ewClient
ALABAMA BONE & JOINT CLINIC
www.alabamaboneandjoint.com/
We are happy to announce that a new client has chosen to outsource its ROI fulfillments to VitalScan, our ROI+ business affiliate. Alabama Bone & Joint Clinic’s goal is to provide high-quality, compassionate orthopedic care to its patients to help them return to an active and healthy lifestyle. It serves its clients at three convenient AL locations: Pelham, Hoover, and Clanton.
The clinic provides a full range of services to its pa/ents, including adult and pediatric care (joint replacement/ reconstruc/on, sports injuries, arthroscopic surgery, spinal deformi/es, spinal trauma, fractures, disk and pinched nerve issues, dance medicine, low back pain, and neck/ back injuries) and surgery (hand/ shoulder/elbow, spine/hip, knee/foot/ ankle, and extremi/es, as well as laser and endoscopic surgical procedures). They also provide on-site physical and occupa/onal therapy.
From Our R equestors:
“As a user of your ROI+ Web delivery service, I have to commend you on the expedience, ease of use and ‘human’ assistance’ provided when needed. It is an outstanding program and I wish other Providers and ROI service companies would follow your model of electronic Web delivery.”
~Attorney in PA
The ABT ROI+ web portal is a far more advanced, convenient, and secure way to retrieve medical records. On this portal, my records are ready quickly (within 24-48 hours, instead of 7-30 days on other portals). We pay online by credit card and instantly see our records, and if we need to access them again after they have been posted for 30 days, we don’t have to pay again, unlike with other ROI companies. Finally, the ROI+ portal is always up and running, whereas our access to other ROI company portals is very unreliable and inconsistent.
~Attorney in Chattanooga, TN
Angela Ford
aford@abtmedinc.com
Page 2 of 2 www.abtmedinc.com
UPCOMING EVENTS
American Association of Orthopaedic Executives (AAOE) San Francisco, CA June 9-12
Texas Health Information Management Association (TxHIMA) Galveston, TX June 26-28
Texas Medical Group Management Association (Texas MGMA) Houston, TX Sept. 8-9
National Medical Group Management Association (MGMA) San Francisco, CA Oct. 30-Nov. 2