Page 38 - The Insurance Times September 2025

India, where the total number of outstanding credit cards The Road Ahead
recently declined by 1.2 million, bringing the total down to Fibe's vision isn't limited to just lending but building a full-
109 million. Additionally, cautious consumer sentiment has stack financial ecosystem that includes digital fixed depos-
slowed credit card disbursement growth to a four-year low.
its, numberless credit cards, and soon, broader offerings in
insurance-tech and financial wellness. As India continues to
Scaling Responsibly: Trust, Compliance digitize, and the demand for smart, inclusive financial solu-
and Service tions grows, Fibe is well-positioned to become a one-stop
financial partner for millions. Its impact on the healthcare
Fibe's stronghold in healthcare financing is not accidental;
it's built on a foundation of trust, regulation, and customer- sector is just the beginning of a much larger journey, one
where every individual, regardless of income or geography,
first values.
can access quality health protection and financing with con-
It is an RBI-registered NBFC with ISO/IEC 27001 certifi-
fidence.
cation for information security
Backed by strategic co-lending partnerships with top- Conclusion
tier institutions like Axis Bank and Mirae Asset Finan-
cial Services Insurance, while essential, is no longer sufficient. In a time
when medical costs are surging and financial preparedness
Rated A- by CARE Ratings, demonstrating financial re- remains low, the gap between coverage and affordability
silience and scalability
must be bridged-swiftly and sensitively. FinTechs are not here
Recently joined the ONDC network, expanding access to disrupt the system but they're here to complete it.
to instant loans in underserved regions Through responsible innovation, deep industry collaboration,
and a human-first approach, they are rewriting the rules of
In an ecosystem that demands speed, Fibe has also ensured healthcare financing in India.
compliance with the RBI's digital lending guidelines, incor-
porating transparency, borrower education, and ethical And in doing so, it's not just financing policies-it's funding
lending practices into every transaction. peace of mind, resilience, and a healthier India.

AHPI Withdraws Suspension of Cashless Services for Bajaj Allianz, Crisis Averted

The Association of Healthcare Providers of India (AHPI) has revoked its earlier decision to suspend cashless health
insurance services for Bajaj Allianz General Insurance's policyholders under the Care Health policy. The reversal came
after successful discussions between AHPI and the insurer, avoiding potential disruption to lakhs of policyholders across
India. The issue arose due to payment delays and disagreements over pricing and claim settlements. With the reso-
lution, all hospitals under AHPI’s network will continue providing cashless services to Bajaj Allianz customers without
interruption. Both parties expressed commitment to maintaining transparency and smoother coordination going for-
ward. Industry observers say the resolution sets a precedent for improved collaboration between hospitals and insur-
ers, ensuring policyholder interests are not compromised. The incident had sparked concerns over growing friction
between healthcare providers and insurers over costs and reimbursement timelines.

Health Insurance Sector Shifting from Commissions to Care-Centric Models
India’s health insurance industry is undergoing a significant transformation, moving away from commission-driven
sales to more care-focused models, according to sector experts. This evolution aims to place patient outcomes and
policyholder well-being at the centre of the insurance ecosystem, replacing aggressive product-pushing with
personalised advisory and integrated healthcare services. Insurers are now investing in technology, wellness plat-
forms, and data analytics to deliver preventive care, better claims management, and value-based insurance prod-
ucts. The shift is also driven by regulatory nudges encouraging insurers to prioritise long-term customer engagement
over short-term profitability. Experts believe this paradigm shift could improve trust in the industry and promote
sustained health outcomes. Additionally, partnerships with health-tech firms and hospitals are enabling insurers to
offer holistic care packages, including teleconsultation, diagnostics, and chronic disease management. The transition
marks a critical step towards making insurance a tool for well-being, not just risk transfer.

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