Page 44 - Banking Finance October 017

ARTICLE

generation software tools and technologies. Modern day For update news on Banking & Finance Industry
Collection Management System (CMS) consists of Call Centre
Solution + CRM + Mobile App for field agents + reporting BANKING FINANCE
tools. A Leading Monthly Journal on Banking & Finance
Covers Schemes
Now when banks give collection list it is imported to the CMS RBI Banking 1 Year 750
with a single click, based on the template for that particular Finance Rural/Co-op 3 Year 1500
bank. The list also gets distributed and assigned to calling Stock Market Risk Management 5 Year 2250
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agents, almost automatically. Subscribe Now !!
ORDER FORM
Then comes the role of Call Centre Solution, Agents don't
have to dial the calls, but the software does this for them
New Rental Subscription No.
using auto dial feature. Even call dispositions are marked (Please tick)
automatically. Eg: if someone does not pick up the call, Name of Executive :
software will automatically dial that number after 2 hours,
Designation:
while agent does not have to do anything for it.
Company's Name :
Address :
Call Centre solution offers inbuilt call recording, automatic
call distribution and auto dialing. Also it displays complete Pincode :
information of borrower while Agent is talking to the Phone : Mobile :
borrower. This solution also offers detailed reporting about Fax : E.Mail :
the efficiency of the agents. No more manual reporting Publication Order :
required here. It also manages next follow ups and reminders
*Scheme Opted : No.of Copies
for the them, so that follow up is never missed. Auto dialer
(Please mention the scheme name example : It-1, Lit-1 or Combo 4-1)
will dial the follow up calls immediately.
Period of Subscription : From to
Now, if some borrower requests collection agency to send Details of payment : Cash/M.O./D.D./Cheque* No
somebody to collect the money, the call centre agent simply
assigns that entry to the field collection person, who receives Dt drawn Rs.
a notification on his Mobile app with complete details of Ordinary Registered Post (Please tick)
borrower, his address, appointment time etc. *For outstation cheque please add Rs.50/- towards bank charges.
Outstation cheques of metro cities accepted only. No Charges ap-
Now when field agent collects the payment, he enters that plicable for payable at per cheques.
on his Mobile App. Borrower will receive payment Do not make any Cash Payment
confirmation on his mobile as SMS. Even the call centre for Subcription of Journals Signature of Subcriber
software which the agent is using is also updated with this
Please tear and send it along with your letter
receipt. Final part of automation comes when banks require
reporting during and on month end. The CMS software has Mode of Payment
readymade reports as and when required by banks.
1. Payable at per Cheque/Demand Draft favouring Sashi Pulbications
Private Limited, Payable at Kolkata
Conclusion 2. You can directly ECS/Deposit cash in our bank account number
Lots of time and efforts are saved with the help of this new below in your city and send us copy of Pay in slip by email.
A/C Name : Sashi Publications Private Limited
Technology. It's not that this kind of technology that did not
A/C No. : 402120110000327
existed before, but the new concept of SAAS has made it
Bank : Bank of India
possible at economical costs. Banks and collection agencies Branch : V V K Road Branch., Kolkata, India
and all their calling agents and field agents, not only have IFSC Code : BKID0004021
lesser work load but also lesser stress, and a much better Make Online Payment by Credit Card/Debit Card or your net banking
and efficient working style. T account at our website www.sashipublications.com

BANKING FINANCE | OCTOBER | 2017 | 43

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