Page 207 - Ebook health insurance IC27

Sashi Publications

l point of sale
l proposal form
l grievance Redressal
l policy details
l claim processing
l policy servicing
IRDA has constituted a Grievance Redressal cells to
take up complaints against the insurers for a speedy
resolution
IRDA has also constituted Insurance Ombudsman for
resolution of disputes between insured an insurer

Access to health insurance by IRDA has issued Rural and social sector guidelines

Senior Citizens And Informal under which every insurer is required to do a minimum

Sector Workers business in rural areas.

It has also prescribed obligations to all insurers for

offering products under Micro insurance regulations

Role of IRDA As the number of insurance companies grows the
standardisation initiatives number of products offered in the market will increase
Similarly new wordings and definitions will also come
into practice
In order to make the insurance policies comparable
IRDA has taken the initiative for standardisation of
definition and policy forms.
IRDA has issued a Standard Treatment Guidelines in
health insurance for standardising the definitions and
various forms

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