Page 39 - Banking Finance July 2019

ARTICLE

In a way this much desired change at micro level provides Reduced productivity
the banker a very nice ambience a congenial environment
Frequent conflict
to work which has resulted into less or no physical stress but
Irritant and argumentative behavior
changes occurring/occurred at macro level due to
technological advancements, cut throat competition in the Not able to focus and concentrate
industry, deteriorating asset quality, shrinking spread, no or
Inattentiveness
less profit, etc. is giving mental stress.
Stress comes in all shapes and sizes, and has become so
This modern era banking is often referred to as change from
pervasive, that it seems to permeate everything and
"Conventional Banking to Convenience Banking". It is a
everybody. It basically occurs because of the uncontrolled
matter of fact that the banking has become convenient for
flow of thoughts mostly negative one, relating to our future
both customer and banker; it may not be an overstatement
or past that keep our mind in constant turbulence. These
to state that this convenience has come at the cost of
thoughts deviates us from working in the present - which
mental stress for some of the banker. Stress is basically a
only is the reality.
state of mind; this is perhaps twenty first century
phenomena where fast food culture has set-in, in such a way
We often find ourselves grappling with two
where no one seems to have patience. Increased
competition, growing customer demands, prompts thoughts
customer services, time pressure, target and role conflicts Regret about Past, and
are main factors of stress.
Worries about the Future,
Some Causes of Stress at Work Place.
These thoughts are very powerful:
personal reasons and attitude
WHERE FOCUS GOES, ENERGY FLOWS, Tony Robbins
Career and job security
&
Cultural and linguistic issues
WHERE ENERGY FLOWS, IT GROWS..
Organizational work culture
Expectation vs reality Most of the times we find ourselves struggling with the
Work life imbalance situation and different set of challenges. It is a fact that we
are having limited set of energy at a particular point of time.
Peer pressure and relationship at work place
It is absolutely up to us where we wish to invest our energy.
Role conflict - multi tasking
Mostly we are engaged with two set of challenges in our
Eear of accountability
life
Diminishing trust factor One set of challenge - where we can bring some
Living in nuclear family - lack of social support system changes by putting in our genuine efforts
Second set of challenges - where we are not in a position
There may be various other causes, which creates stressful to bring about any change, we can remain only worried
situation in the life of an individual. It depends on persons' or concerned.
capability and it varies from person to person.
It is obvious that if we put in our energy to second set of
Effects of Stress challenges where we are not in a position to influence the
Poor performance - not able to realize ones' true change, we can only remained concerned. This will definitely
potential lead to drain our energy and ultimately we feel frustrated,
worried and stressed. So if we choose to focus on the set of
Poor health
challenges which seems to be under our control. Where we
Negative attitude
can successfully bring about the desired changes, our energy
Resistant to any change or new idea
starts to flow there and with renewed energy we ultimately
Not willing to move out of comfort zone succeed in our endeavor.

BANKING FINANCE | JULY | 2019 | 39