Page 78 - English For Careers

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Writing

Dear Sir,

I (am pleased/regret) to inform you that once again you have sent us

the wrong goods. This is the third time this year that we have had to

(complain/congratulate you). Your mistake has caused us great

inconvenience and has brought us (new customers/the loss of some

customers). In view of this, we have no alternative but to cancel (our

first order/the remaining orders) and look for a new and more

reliable (customer/supplier).

We are sending back the (consignment/presents) we received
yesterday together with you invoice. We are sorry to do this but you

leave us no alternative.

Yours faithfully,

Boonchai

Boonchai Saidee