Page 59 - QBT Travel Management Proposal-Bunzl

Tickets in Credit

When a traveller cancels a trip, a ticket in credit is created...
what happens next?

the old the QBT

manual vs automated

way way

Either...

1. Traveller books a new trip not knowing 1. Traveller books a trip
there’s a ticket in credit available
2. QBT’s robot automatically finds the
2. The credit remains unused and expires available ticket in credit

Or... 3. The credit is transferred* and a new ticket
1. Traveller instructs their travel booker to is issued with no manual intervention
arrange travel
If the credit isn’t used, it’s refunded
2. Travel booker searches manually for automatically after 360 days to ensure
available tickets in credit you receive all your airline taxes back

3. If found, the travel booker calls their TMC
to arrange the transfer of the credit Result

If the ticket in credit isn’t used, it expires Maximum number of tickets are used
and any refundable portion is lost QBT guarantees no money is wasted
All possible refunds are processed
Result Human error is minimised
Time is better spent
Tickets go unused
Money is wasted * Domestic travel only
Time is wasted

Human errors occur
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