Page 18 - company profile 01julyFINALPRINT

18 >>>

Support & Maintenance

In case you require any assistance from IntelliHUB team, you can
reach out through our dedicated support lines or the IntelliPHONE
app. Our customer support team actively provides monitoring
services to our customers, empowering them to have a compete
overview of their system and installations. IntelliHUB provides remote
fault detection and generates the alert automatically to ensure that
your system continues to work flawlessly. Also enables our team to
remotely troubleshoot any faults in the system.

IntelliHUB is our platform IntelliSENSE.
24/7 monitoring and IntelliSENSE enables all
supportcenter, ensuring our systems to provide
customer satisfaction real-time error and fault
through proactive approach alerts to IntelliHUB. Whenever
For our customers who something goes wrong,
have chosen our intelligent our EMS raises an alert on
solar energy management IntelliSENSE which is instantly
system alphaESS for their reported to our IntelliHUB
energymanagement, team. Our team then runs
monitoring and remote remote diagnostics on your
assistance mechanism is system to identify the source
developed by our experts of problem. The team then
using Artificial Intelligence applies