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2. การบันทึกขุมความรู้จากเรื่องเล่า
2.1 ปัญหา
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2.2 วิธีแก้ปัญหา (ขุมความรู้)..............................................................................................................
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2.3 ผลที่เกิดขึ้น
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2.4 ความรู้สึกของผู้เล่า / ผู้เล่าได้เรียนรู้อะไรบ้าง จากการท างานนี้
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