Page 3 - AvRillo_A4ConvGuideBook July2017

3

A FAMILY AFFAIR. Angelo & Tony Piccirillo / Founding Partners, AVRillo Conveyancing Solicitors

ABOUT THIS GUIDE.

1998 was a revolutionary year. Apple invented the iMac, we invented AVRillo Conveyancing.
A breakthrough process cutting fall through move rates from 30% to just 9%. The AVRillo system is
still the only one of its kind in the world. It is successfully moving a record 91% of clients compared to
48% failing to move elsewhere due to ‘solicitor delays’. This guide has tips on how to get the most out
of your conveyancer, to get them to collaborate and move you at speed, ensuring you will actually
move! It also de-mystifies over-complicated legal jargon, reducing the stress and anxieties normally
associated with conveyancing.

Does everyone have concerns? Ask your conveyancer 6 questions

Yes, you are not alone. As ‘The Sunday Times Best UK before you instruct.
Conveyancers’ we often get asked what consumers worry about.
Compare their replies to the standard we would expect from most
conveyancers.
• What is conveyancing? Will I find it stressful?
• Am I guaranteed to move? How long will it take? 1. How long do they take to move? The average is 4 months.
• What can go wrong? What do I lose if it goes wrong? Are you happy with that? Our average is just 8 weeks!
• Are the horror stories about conveyancers true? 2. What is their success record? The average is 63%. You should
expect 91%.
3. How many times have they been negligent? Conveyancers are
Because we only work via ‘word of mouth’ referrals, we can’t work
with everyone. That’s why we’ve been asked to produce this guide. responsible for, on average, 40% of negligent cases. Our rate is
We hope you find it useful in what will be one of the most important 0.5%. Be aware that you lose financially when the conveyancer
stages of your life – moving home. It’s likely to be a bumpy ride, so makes mistakes.
surround yourself with the right team, and brace yourself! 4. Ask for their complaint history - they will have one!
Conveyancers are known for having hidden costs, poor
communication and delays. We have won 30 awards, including for
The key to successfully moving? transparency on costs, service and standards. Find someone similar.
Choose the right conveyancer! 5. Ask for their client testimonials or check them out on ‘Google’,
‘Checkaprofessional’ or other review sites such as ‘Feefo’.
Not all conveyances are the same. This first step will shape 6. What is their ‘NPS’ (Net Promotor customer satisfaction score)?
your success. Just because your deal is agreed, does not Many have a minus or 0% score. Look for more! Ours is a world
mean you will move. It’s just the start. The wrong choice of ranking +65% (similar to customer leading brands: Apple, John
conveyancer can cost you tens of thousands of pounds in lost Lewis and Virgin Atlantic).
fees as well as cash (due to fluctuating property prices), if you
are one of the 1 in 3 who fail to move after instructing their Questions? Talk to your own conveyancer, call us on 0208 370
conveyancer. 3877 or visit www.avrillo.co.uk for more free information and
video guides.