Page 2 - Essentials Catalogue FINAL No$_Neat

ESTABLISHING AN ACCOUNT RETURN POLICY

Hofland sells wholesale only to the trade. To establish an ac- We want you to buy from Hofland with confidence and have your
count an application is to be completed and government issued order meet your expectations. Please inspect your shipment as soon
proof of business is required. as it arrives. If there are any concerns, notify your Sales Representative
The new account minimum opening order is $200. within 48 hours of receipt of product and they will find a solution.
To maintain an active account at Hofland the minimum annual • Authorization from your Sales Representative is required prior to
purchase is $1000. returning product
• A 25% restocking charge may be applied to returned
PAYMENT merchandise that is not defective
To establish credit terms a credit application is to be submitted
to our Accounting Department. If credit terms have not been The following items are non-returnable:
established, all orders are C.O.D. • Close-out merchandise
• Special order items
In accordance with Hofland Standard Payment Terms, all invoices • Holiday merchandise after the holiday
charged to an account are due on the 15th day of the
following month HOW TO ORDER
Methods of payment accepted: CONTACT YOUR SALES REPRESENTATIVE
• Cash Our knowledgeable Sales Team is available from 8:00 am to 5:00 pm
• Credit Card (VISA & MasterCard) Monday to Friday to answer questions and place your order.
• Interac
• Email Transfer PHONE: 905-670-8220 or 1-800-387-6760
• Cheque (A $35.00 charge is applied to N.S.F. cheques) Our 24 hour voicemail service is also available.
FAX: 905-670-8257 or 1-800-385-5113
FREIGHT POLICY
Hofland distributes product via our own delivery fleet on a ON-LINE
regular You can browse through our on-line catalogues at www.hofland.com to
delivery schedule. We also ship via courier service to accounts review products, pricing and place your order.
outside of our delivery area. For details on specific delivery You can set-up your on-line access and password. You will need your
charges please contact your Sales Representative. account number and telephone number associated with your account.
For technical support, please contact us by phone or email
SMALL ORDER CHARGE at info@hofland.com
A small order charge of $20 applies to orders under $100
(combined fresh product, essential supplies and giftware). CASH & CARRY STORE
This charge will be applied along with any applicable delivery Hofland operates a full-service
charges. For delivery charges by route, please contact your Cash & Carry store at 6695 Pacific Circle in
Sales Representative. Mississauga, Ontario. We carry a large selection of essential supplies
and giftware. Shop our sizable, walk-in cooler filled with the most
PRICING extensive
We reserve the right to correct any errors, inaccuracies or selection of fresh flowers available.
omissions and to change or update pricing information at any
time, without prior notice. To shop in our Cash & Carry store a current Hofland account is re-
All prices are subject to applicable taxes. quired.

AVAILABILITY Store Hours:
We endeavour to maintain a complete inventory of items Monday - Friday 7:00am-3:00pm
included in this catalogue. Occasions may arise where; due to Saturday Closed
situations beyond our control, availability of an item may be lim- Sunday Closed
ited. We will do out best to fill your backorder and will honour
any special pricing offered. *Store hours may vary seasonally

SHOWROOM
Visit our growing Hofland showroom featuring Ad@Hofland and
Garden Centre giftware and decor.