Page 13 - Sector Gov. response March 2018

Each inspector must be vetted, approved and qualified. Our system will not allow a claim to be dis-
patched to an inspctor damage assessor that is not qualified for to receive the assignment.

In addition, we uniquely store and track the KPI’s that are client specific. Our process will hinder addi-
tional or future assignments if the KPI’s are not being met. 100% of our assignments are dual assign-
ments and there is a point of contact (POC) on the inside in one of our facilities. POCs are tasked with
making sure the KPI’s are met. Once a file is returned, our technical review team does a complete a
thorough review of the assignment. This team is made up of managers and highly skilled technicians.
Our process ensures that these files are reviewed on first in first out (FIFO) basis. Corrections and

Our intelligent dispatch system
allows for KPIs to be set per project
inspection.

Real time reporting allows for our man-
agement team to spot any opportu-
nites before they become problems.

Any fIle requiring corrections are returned
back to the inspector and fixed within 24
hours.
Choice proactively
trains new inspectors Globally our managers and directors can see if
prior to onboarding.
any of these KPI’s are not being met at any level
and are promptly notified by both alerts and
dashboard views. This is a 360 degree review of
the inspection process and is meant to calibrate
the damage assessors, POC’s and QA agents on
the inspections for a consistent, accurate and
repeatable work product.

RIDE ALONGS AND PROCESS FIRST INSPECTION ASSIGNMENT
WALKTHROUGHS WRITTEN WITH TEAM

STEP 3 STEP 4
As other inspectors are released After the inspector completes field
after the program hosted training, training, they are given their first
Choice Sector continues hands- assignment for inspection. Once
on field training by allowing the inspected, our field management
inspector to shadow for a full day. team supports, and quality con-
trols the first inspections.

Choice Sector | Government Response 13