Page 17 - VIVNT

Ex: I'm going to give you this booklet/appointment reminder. We are setting you up with ____. He is my favorite Smart Home Pro. He is very knowledgeable and professional so make sure you have all your questions ready for him! His schedule is super busy because of how many members we have been signing up, so it's very important that we get your appointment confirmed so you don't lose that slot. Does that time for sure work for you? Ok perfect, pull out your phone for me and let's confirm this together! (Add appointment to calendar and confirm email reminder).
Confirmation call
- Review notes and remind the member of their appointment date and time
- Handle any concerns
- Reschedule missed appointments
In-Home Design
In-Home Design Process
CLOSE
- System and cost review
- Overcome objections
- Complete transaction
- Set expectations for same day
install
APPOINTMENT READINESS
- Review customer survey
- Discover interests
- Preempt potential issues
INTRODUCTION
- Win a friend
- Establish
customer baseline
- Outline appointment
Installation
• 3-5 hours in length depending on size of home and devices needing to be installed.
• Installed same-day _____% of the time
• Personal customer service relationship (100% current NPS score)
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WALKTHROUGH/DESIGN
- Preempt objections
- System customization/ Build value
- Verify understanding