Page 5 - SRL Diagnostics Directory of Servies

Chief Executive Officer's Message

Dear Patron,
At the outset, I would like to thank you for your continuous support which has
helped SRL to create new benchmarks of quality and service in diagnostics
industry. Laboratory Medicine has been increasingly dominating the decision
making in therapeutic medicine, and close to 70% of medical decisions are now
being made based on diagnostic results. With the advent of technology and
increased awareness towards lifestyle and health among consumers, a huge surge
can be seen in the preventive healthcare and wellness sector. These factors
coupled with better healthcare infrastructure and increased spending propensity of
the consumers, reinforce the need for reliable diagnostic services more importantly
than ever before.

SRL Diagnostics, as one of the leading companies in this sector, believes in
providing the best possible solutions to its customers, which are built up on the
foundations of a 20+ year legacy and the cumulative experience of the best doctors
across the nation. We take pride in building trust in every interaction with our
customers and partners across our far-reaching network of over 370 Laboratories
and 5000 plus collection points. Our business delivery stands on four strong pillars
of (1) providing accurate and quality results, (2) empathy towards our patients and
partners, (3) innovation in every process and (4) transparency in our daily
operations.

At SRL Diagnostics, we understand the need of the healthcare sector and are
duty-bound to fulfill the same in accurate and affordable manner. Our commitment
to quality has been recognized by College of American Pathologists (CAP) and you
would be happy to know that our Laboratory in Dubai has recently gone through the
4th accreditation cycle with great success. We also understand that the key to our
success is with our customers, which remain the core focus of our strategy for FY
2018. We have created robust procedures to ensure excellence in customer
service and a continuous customer feedback mechanism. Please do share your
views, opinions and feedback with us. Our Customer Care and Business
Development team are always there to assist you with all the information.

At this juncture, we reiterate our commitment to perform at the highest levels of
customer service excellence for our customers, and in the process, realize our
mission of becoming the first choice Diagnostics Company by providing timely and
accurate results. We are hopeful that the DOS 2018 was informative, useful and
meaningful and that you are aligned with us in furtherance of your business as well
as professional goals.

I take this opportunity to wish you success in all your endeavors.
With Best Wishes and Kind Regards,

Arindam Haldar