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666 Chapter 11 • Operational and Organizational Security: Incident Response

A. Replace all of the Apple computers with PCs running Windows

B. Enable password protection on servers
C. Enable password protection on workstation screensavers
D. Provide front desk computers with Internet access, so they can update
anti-virus software with the latest signature files

5. A problem with the air conditioning is causing fluctuations in temperature in
the server room.The temperature is rising to 90 degrees when the air condi-
tioner stops working for a time, and then drops to 60 degrees when you get
the air conditioner working again.The problem keeps occurring so that the
raising and lowering of temperature keeps occurring over the next two days.
What problems may result from these fluctuations?

A. ESD
B. Biometrics
C. Chip creep

D. Poor air quality

6. A server has been compromised by a hacker who used it to send spam mes-
sages to thousands of people on the Internet.A member of the IT staff
noticed the problem while monitoring network and server performance over
the weekend, and has noticed that several windows are open on the server’s
monitor. He also notices that a program he is unfamiliar with is running on
the computer. He has called you for instructions as to what he should do
next.Which of the following will you tell him to do immediately?
A. Shut down the server to prevent the hacker from using the server further
B. Reboot the server to disconnect the hacker from the machine and using
the server further

C. Document what appears on the screen
D. Call the police

7. You are at a crime scene working on a computer that was hacked over the
Internet.You’re concerned that a malicious program may have been installed
on the machine that will result in data being damaged or destroyed if the
computer is shut down or restarted.Which of the following tasks will you
perform to deal with this possibility?

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