Page 43 - 2017, OCT 8 - LIONS VS PANTHERS - SHOP 2

Guest Services

3 Section/Location: Guest Services Section 326 Staff Name: Caroline Time: 2:20PM
Question
Mr. Shopper asked Caroline for directions to the nearest ATM machine. She gave him very detailed directions and told him which staircase to take to get downstairs
and which way to go once he got there. Her directions were very easy to follow.
4 Section/Location: Guest Services Section 112 Staff Name: Julie Time: 4:19PM
Mrs. Shopper asked Julie where she and Mr. Shopper could catch the Qline. Julie was not familiar with the Qline, but she pulled out her little blue book and found an
answer for Mrs. Shopper. She then gave Mrs. Shopper a map and showed her where she pick up the Qline. Mrs. Shopper appreciated that Julie persevered until she
found an answer.
Shopper 3
1 Section/Location: Guest Services Section 133? Staff Name: Michael Time: 11:25AM
Michael was very welcoming and answered questions from fans with a smile. He seemed like he could answer everyone's questions.
2 Section/Location: Guest Services at Gate A Staff Name: Patricia Time: 11:30AM
Ms. Shopper approached Patricia after waiting in a line. She was not overly friendly, but she wasn't rude. I asked her if she could direct me to First Aid, she
suggested that I go to the Grab and Go and purchase the Tylenol myself.

3 Section/Location: Guest Services Section 236 Staff Name: Mark Time: 1:50PM
We observed Mark giving a woman directions to a family bathroom. She was with a younger child. He was very pleasant in the interaction.

Shopper 4
1 Section/Location: Guest Services at Gate A Staff Name: Hugh Time: 11:25AM
Ms. Shoppers friend and two other fans tripped over a cord cover so we told Hugh about it. He apologized and had us show him where it was. He called it in
immediately and waited there until it was taped down again. He was very nice and I felt he was really concerned.
2 Section/Location: Guest Services Section 112 Staff Name: name tag was flipped Time: 12:40PM
Ms. Shopper wanted to know where we could buy a pretzel besides the Pretzel Hastings. She looked at a flyer and said, "right here at the cooler." She was very nice
but I couldn’t see her name tag because it was below the desk.
3 Section/Location: Guest Services Section 133 Staff Name: Terrence Time: 2:20PM
As we were walking past Terrence stated, "good afternoon ladies, are you enjoying yourselves?" We said, "absolutely" he told us to have a great day. He was very
nice and engaging with the fans who were passing by.

Woodward Avenue Travel (for client use only) Page 83 2017, OCT 8 - LIONS VS PANTHERS - SHOP 2 - Guest Services