Page 44 - Apollo - Industrial Applications Guide

APPENDIX G –MOST FREQUENTLY ASKED QUESTIONS & ANSWERS APPENDIX G –MOST FREQUENTLY ASKED QUESTIONS & ANSWERS

2 MOST FAQS
THE TWO MOST FREQUENTLY ASKED QUESTIONS ARE:

1 Does Apollo® have Minimum Shipping Quantities out of the South Carolina Distribution Center?

Yes, there are minimum quantities for many of our products that ship out of the Pageland Distribution Center. Minimum
quantities are published on the List Price Sheets, and appear in J.D. Edwards on the “Supply & Demand” screen. Apollo will not
break a box quantity shipping out of the Pageland Distribution Center. Authorized Apollo Representatives, with consigned
stock, can break a carton to meet short requirements, or to meet customers’ minimal emergency needs.

2 Does Apollo® require minimum quantities for a valve, in a special alloy, or with special trim, etc.?

Yes, there are minimum quantities for many of our special alloy products because of our furnace capacities at the Conway
foundry. The same applies to other requirements that fall outside the scope of our standard products and options. As a “high
volume” manufacturer, Apollo® does not have a reasonable method for handling small volume requests for specials. If in
doubt as to our capability on a specific item, please contact the Apollo® Technical Services Group.

GENERAL TOPICS

1. 1 Does Apollo have a spare parts kit for my “Cii” or 4 Does Apollo® accept Credit Card (E-card) payment?
“C eleven” valve?
No, at the present time Apollo® does not accept credit card
“Cii” is our foundry mark, and it in no way is descriptive of the payments of any type.
valve. To properly identify the valve we need our model number
and approximate date of installation. If additional valve 5. 5 What is the cut-off time for Same Day shipments?
data is not available, contact the Apollo® Technical Services
Department. To properly identify, it may be necessary for It is 12:00 Noon, with very few exceptions.
photographs to be sent to the Technical Service Department.
6. 6 Does Apollo® have a minimum order requirement?

2 Can I get a replacement handle for my valve? Yes, the minimum order value is $ 50.00.

Yes, but to insure you receive the correct Handle we need to ACTUATION
know the model number and size of the valve. If additional
valve data is not available, contact the Apollo® Technical
Services Department. To properly identify, it may be necessary 1 Can Apollo® put a chain wheel on a manual (spur or
1.
for photographs to be sent to the Technical Service Department. bevel) gear operator?

3 Can I purchase Valves, Actuators, Backflows, etc., Yes, the chain wheel we mount is a Babbitt chain drive. What
and Spare Parts, direct from Apollo®? length of chain does the customer need?

No, Apollo® only sells through Factory Authorized Stocking 2. 2 Does the AE Series offer a dc volt motor?
Distributors. (Recommend the nearest Stocking Distributor to
them, or put them in contact with the responsible RSM and/or Yes, the AE Series does allow for dc voltage as an operating
Representative.) current. The actuator is capable of 12 Volt or 24 Volt. What is
the customers’ input voltage?

44 Copyright © 2014 Apollo Valves - Manufactured by Conbraco Industries Customer Service (704) 841-6000