Page 20 - The Essential Hotel Guide

HILTON HOTEL

BEARSTED RD, MAIDSTONE ME14 5AA TEL: 01622 734322

RECEPTION
The Reception desk is located on the ground floor of the hotel in the entrance
lobby.
You will be offered a personal check-in service with a full explanation of the hotel's
facilities together with a familiarisation tour if required. Assistance is available to
help take your luggage to your room.
Reception staff will also brief you on our evacuation policy and please note on your
registration card if assistance is needed in the event of an evacuation.
The following accessible aids are available at Reception:
• Induction Loop for use at Reception.
• Portable Induction Loop for use in our boardrooms.
• An evacuation chair is also available to enable our staff to assist with the
emergency evacuation of disabled guests.
• A wheelchair is available for guests requiring access around the hotel on a
complimentary basis.
The lifts are located behind the main lobby giving access to all floors

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