Page 72 - Hollard Private Portfolio - Version 3.3

Cyber insurance
Main cover
We will cover your reasonable losses and expenses that may result from cyber incidents during the period of insurance. Our cover is dependent on the cover option you chose, and the limits shown in your policy schedule. The annual claim limit will apply irrespective of the number of claims that you submit.
You may claim for incidents that are explained under the Included benefits: Theft of funds, Identity theft, Data restoration, Cyberbullying, cyberstalking and loss of reputation, Cyber extortion, Third party liability and Data and privacy breach by a third party.
Included benefits
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Theft of funds
– We will cover the following incidents:
• Unauthorised electronic transaction of money or funds due to a cyber incident or the hacking of
your online bank account, bank card or mobile wallet.
• Direct and pure financial loss of your funds resulting from you being an innocent victim of phishing or email spoofing.
The following conditions apply:
• Report the incident to the issuing bank or mobile wallet company within 48 hours of discovering the theft.
• Provide written evidence that the bank or mobile wallet company is not reimbursing your funds.
• Report the incident to the police within 72 hours of discovery and obtain a case number.
– If you suffer financial loss from being a victim of phishing or email spoofing, we will cover the additional account charges for not keeping the minimum balance in your account or for failure to pay the monthly loan payment.
– We will cover reasonable legal costs to pursue:
• a claim against your bank or mobile wallet company for compensation of the theft of funds.
• a criminal case against the third party who is responsible for the theft of funds, phishing or email spoofing.
Examples
○ Your bank statement shows a transaction you can’t recall but the bank confirms that the transaction was made with your valid information and refuses to pay the funds lost.
○ You receive a phishing email (pretending to be from your bank) to get your username and password. The attacker uses this information to steal funds from your bank account or mobile wallet.
Our cover:
We will cover the costs to investigate how the incident occurred, cover the funds you lost, and fees for insufficient funds or defaulting on a payment. We will also cover any legal fees to prosecute the third party who committed the theft.
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Identity theft
Identity theft happens when a person, other than your partner or immediate family, illegally uses your identity document or confidential information relating to your identity. Identity theft of personal data over the internet can result in additional expenses and lost income.
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Hollard Private Portfolio – Version 3.3 – 9 Feb 2023