Page 73 - Hollard Private Portfolio - Version 3.3

Cyber insurance
For the purpose of this clause immediate family means: Your partner, and your and your partner’s parents, children and siblings.
– We will cover the following expenses after an identity theft incident if we give our written consent:
• Costs to reapply for a loan or credit applications which the credit provider rejected due to a bad
credit rating.
• Costs to certify documents for law enforcement agencies, financial institutions or credit agencies.
• Telephone calls and postage to amend your records and to reflect your true name or identity.
• Credit monitoring with identity theft education and assistance from established providers up to six months.
• Cost to reissue the identity document which was used for the identity theft.
– If you become a victim of identity theft, we will cover your expenses and lost income for the time you take off from work to sort out the identity theft incident. The following conditions apply:
• You must report the incident to the police within 72 hours of discovering the identity theft.
• You must provide written confirmation from your employer that the lost income will not be reimbursed.
○ Data restoration
We will cover the reasonable and necessary costs for an expert to restore your digital data and software to the
closest possible condition it was in immediately prior to the cyber incident.
– Computer malware is designed to cause harm or to gain access to computer systems. We will cover expenses to restore your computer system, data and electronic media that was affected by malware such as viruses, ransomware and rogue security software.
– We may replace your damaged computer system or parts of it if we determine that replacement is more economical than restoration.
Example
Your personal email account or a company that has your personal information was hacked. Your information is stolen and is used to apply for loans, transact online and participate in tax and medical aid fraud.
Our cover:
We will cover the costs from identity theft and any lost income to take time off from work. We will also cover the reasonable costs to reapply for loans, get affidavits certified, make telephone calls, reissue documents used in the identity theft and we will cover credit and identity theft monitoring up to six months.
Examples
○ You browse to a website that installs a programme on your device that encrypts your files, photos and software.
○ You borrow a memory stick or hard drive which is infected with malware. The malware damages your device and you need to reformat your hard drive, reinstall your operating system and restore all data from your backup.
Our cover:
We will cover the costs to restore your data and software and to replace parts of the computer should it be necessary.
○ Cyberbullying, cyberstalking and loss of reputation – Cyberbullying and cyberstalking:
We will cover reasonable costs for experts to remove online material from the internet if it relates to cyberbullying or cyberstalking. In addition, we will also reimburse actual lost income if it is not covered by your employer.
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