Page 9 - Hollard Private Portfolio - Version 3.3

Understanding your policy
Underwriting managers
Hollard appointed the following underwriting manager to perform certain functions on its behalf:
ITOO Special Risks – Claims under the Cyber insurance section of your policy
ITOO Special Risks (Pty) Ltd (ITOO) acts as an Underwriting Manager for The Hollard Insurance Company Limited and has a signed binder agreement to this effect. In terms of this agreement, ITOO may settle all valid claims.
Hollard pays ITOO a binder fee for performing the abovementioned function as well as a share in the profits of the scheme. ITOO is an authorised Financial Services Provider, FSP number 47230, Registration number 2016/281463/07. ITOO has Professional Indemnity insurance and Fidelity Guarantee insurance in place.
ITOO will assist you with any queries on Cyber insurance claims. Please call 0860 000 123 on weekdays between 8am and 5pm, and select the reason for your call. Your call will be routed directly to ITOO.
Physical address ITOO Special Risks Villa Arcadia
22 Oxford Road Parktown
Postal address
ITOO Special Risks PO Box 87419 Houghton
2041
Tel: 011 351 5000
Fax: 011 351 8015
Web: www.itoo.co.za Compliance officer:
2193
Associated Compliance, 011 678 2533, craig@associatedcompliance.co.za
Conflict of interests relating to ITOO
ITOO receives more than 30% of their income from any insurer.
○ ITOO does not have a relationship with any insurer that provides a financial interest other than ownership.
○ ITOO does not have a relationship with any other broker or binder holder and/or administrator that provides an ownership or financial interest.
○ ITOO does not have a relationship with any distribution channel that provides an ownership, financial interest or support service.
○ The Hollard Group has an equity interest in ITOO and Hollard has appointed a non-executive director to the board of ITOO.
Any combination of these relationships and/or ownership or financial interests may present a potential conflict and as such we need to ensure you are aware of these. A full copy of ITOO’s Conflict of Interest Management policy is available on their website at www.itoo.co.za or by written request to info@itoo.co.za.
Your responsibilities as the policyholder
Be aware of how we use this information
Please note that the information you give us will be stored on databases and shared with other parties in the insurance industry in order to gather industry statistics, improve the quality of risk assessment and combat fraudulent claims. It is important to understand that this information will remain at the disposal of these parties, even after your policy with us ends.
Keeping pace with inflation
Every month, your sum insured will be increased by an appropriate percentage so that it keeps pace with inflation. At your policy anniversary date, the increased sum insured will be formally reflected in your Schedule, and your premiums will be adjusted accordingly.
Hollard Private Portfolio – Version 3.3 – 9 Feb 2023 7