Page 7 - Hollard Private Portfolio - Version 3.3

Understanding your policy
Complaints on how this policy was sold to you
If you have a complaint about how this policy was sold to you and your complaint is not resolved to your satisfaction by your broker or Hollard, you may contact the FAIS Ombud. You must do so within six months after receipt of the final response to your complaint from your broker or from Hollard.
The FAIS Ombud PO Box 74571 Lynnwood Ridge 0040
Tel: 012 470 9080 or 012 762 5000 Fax: 011 726 5501
Complaints on anything else
The FAIS Ombud
Menlyn Central Office Building 125 Dallas Avenue
Waterkloof Glen
Pretoria, 0010
Email: info@faisombud.co.za Web: www.faisombud.co.za
The Ombudsman for Short-term Insurance provides a free and speedy complaints resolution process, and you may send your complaint to the Ombudsman on the following details:
The Ombudsman for Short-term Insurance PO Box 32334
Braamfontein
2017
Step 5: Take legal action
Tel: 011 726 8900 Fax: 011 726 5501 Email: info@osti.co.za Web: www.osti.co.za
You may take legal action against us within 270 days of the date that you received our claims decision. To take legal action, summons must be served on us. If this is not done in time, you will lose your right to claim and we will no longer be responsible for that claim. You may also choose to take legal action against us without first asking us to review our claims decision or contacting the Ombudsman for Short-term Insurance. If you take legal action against us before contacting the Ombudsman for Short-term Insurance, you can only approach them for assistance after you have withdrawn the summons against us.
Important information
For information purposes only – the following does not form part of your insurance contract:
○ You must be informed of any material changes to the details of the Intermediary and us.
○ We may not cancel your policy merely by informing your Intermediary. There is an obligation to make sure the notice has been given to you as required by law.
Warning
○ Do not sign any blank or partially completed application forms.
○ Complete all forms in ink.
○ Keep all documents handed to you.
○ Make notes as to what is said to you.
○ Do not be pressured into buying this Policy.
○ Incorrect information or non-disclosure by you may impact on any claims arising from your contract of insurance.
Understanding all the legal stuff
This is a legal contract
This policy wording and the Schedule are simply a legal contract between you (the person listed in the Schedule) and us (The Hollard Insurance Co. Ltd, Reg. No: 1952/003004/06).
It basically says that if you suffer a loss from an insured event, we will pay out. This is on condition that you have paid your premiums, and you comply with all terms and conditions.
Hollard Private Portfolio – Version 3.3 – 9 Feb 2023 5