Page 13 - Hollard Namibia – Motor & Household Policy Wording

Understanding your policy
Time limits that affect your claim
You must be aware of time limits that may affect your claim
Don’t miss these key deadlines:
Immediately
You must tell us immediately if you become aware of any possible prosecution, legal proceedings or claims against you which may result in a claim against your policy.
24 hours
You must report any burglary, theft or vehicle accident to the police within 24 hours.
30 days
You must as soon as possible notify us of any insured event which may result in a claim, but no later than 30 days after the insured event.
90 days
If we formally reject or dispute a claim, you have 90 days to appeal this decision with us.
180 days
If we maintain our rejection, you have a further 180 days from the date we rejected the claim to institute any legal action by means of issuing summons against us.
365 days
Your claim will no longer be valid after 365 days, unless you have instituted legal action by means of issuing summons against us, or if the claim concerns your legal liability towards a third party.
What to do if your claim is rejected
You may appeal
If we reject or dispute your claim, you have the right to appeal that decision. Send your complaint, in writing, to:
The Manager
Hollard Insurance Company of Namibia Ltd PO Box 5077
Ausspannplatz
Windhoek
Namibia
Fax: +264 61 422 349 Website: www.hollard.com.na
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