Page 3 - Corporate Card Transaction Disputes
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F IN A N C E R EF ER EN C E G UI D E
2. Dispute is NOT Settled in Favor of Emory: A charge for the disputed amount will be placed on the cardholder’s next
billing statement and the transaction will be posted to the cardholder’s wallet in Compass.
REVIEW
The cardholder should ensure that the next monthly billing statement reflects the correction.
SUBMISSION OF AN EXPENSE REPORT
Once the dispute is settled, an expense report must be submitted to remove the item(s) from the cardholder’s wallet. The
cardholder will receive overdue notifications until an expense report is submitted.
For additional help or to provide feedback, please contact the Finance team via a ServiceNow Finance
General Inquiry.
EMORY ADVANCEMENT AND ALUMNI ENGAGEMENT | FINANCE REFERENCE GUIDE | Updated 9.16.21 2
