Page 44 - Unit 14 Follow Up: Coaching Conversations

Key skills needed for Coaching Conversations

Skill What this looks like Skill What this looks like

I can introduce issues in I can share my concerns
a way that helps them to in a way that helps them

stay calm and feel to feel supported:
supported: I say what I have noticed – starting

with the evidence of what I see and
When I raise issues, I use phrases hear.
such as:
I use ‘I’ not ‘you’ to stay as Positive
‘Don’t worry, you’re not in trouble’ or Challenger, not blamer.

‘Don’t worry, I want you to feel good I use connection phrases regularly to
too.’ help.

I can listen to I can invite them to
understand, not to problem-solve in a way

respond: they feel capable:

I listen in a way which aims to really I use phrases such as ‘I wonder if you
find out what life is like for the young can work out a way in which you feel
person. good and I/others do too?

I stay curious, asking questions to When they respond with ‘Don’t know’, I
find out more. have other phrases which are calm and
positive yet also keep pursuing in a way
I don’t lecture, criticise or persuade that is kind yet definite.
the person to think differently.