Page 80 - Electronic Summary Toolkit

We call our strategy for follow-up a ‘Coaching

Conversation’. There are 4 key elements:

Wait until everyone is calm. Let them know how it is for Ask how the child can solve
This may be later in the day Then LISTEN & WAIT. you / your concerns using a the problem so it is:
or even the next day. Repeat their words back. kind, matter-of-fact tone:
“Good for me, good for
Try to introduce the issue in Ask clean questions. you, good for everyone”.
a matter-of-fact way so the “The thing is for me / us is ”
child doesn’t become Peel the onion to get to Wait – don’t fill silence with
defensive. Use the Speak Up 4 Better your own ideas until the
the core of the issue
“I noticed … What was tool - it keeps the ‘you’ child has thought really
going on for you?” blamer out of it. very hard.

www.changingchances.co.uk 80