Page 61 - Ali Allies Flipbook Final 2023

Listening to Understand

Type What this type of listening is The impact this listening has

Empathetic Stepping into the other person’s mind I feel they not only understood but could

to understand the speaker’s emotions feel how things are for me. They helped

/ feelings. Asking questions in a way me understand myself better in a way I

that helps the person to explore couldn’t on my own. I know what I need to

themselves and their situations do now for things to be better for me.

without influence.

Active The listener provides verbal and non- I feel really listened to. I feel they got how

verbal feedback in the way of things are for me. They have helped me to

questions, gestures and paraphrasing. work out what I need to do to now for

things to improve.

Attentive The listener asks probing questions I feel they were focused on me and what I

and seeks further information to was saying. They really wanted to

better understand the person’s understand my point of view – it was not

thoughts, feelings and ideas. just their agenda. They gave me some

good ideas on how to improve things.

Selective The listener pays more attention to I feel s/he was trying to listen to me but

some of what is said – particularly to there was a direction

words and phrases of interest.

Responsive The listener responds in some ways – I didn’t really feel they were listening. They

nodding head or “uh-huh” but they were distracted by other things going on. It

are not actually paying attention or felt they were too busy to really listen.

understanding.

Passive The listener catches a few words here I do not think they really wanted this

and there and doesn’t respond. The conversation at all. I don’t think they are

listener may be involved in another interested in even hearing my point of

task. view.