Page 12 - Course 6 Responding When Things Go Wrong

Responding with the skills of the paramedic

Skill What this looks like

I can stay calm, modelling skills I want them to build:

I can stay calm, even when the person is saying and doing things which are
hurtful, worrying or even dangerous.

I work out my own triggers so I can stay calm, no matter what.

I ‘Prep4Best’ – planning and practising ways to stay calm.

I can ‘Connect to Calm’ to help them regulate:

I say things which help the person feel understood and supported.

The things I say and do help them to feel I’m there for them and
understand what they are experiencing.

I use ‘team’ language.

I can offer support to help them get back on track:

I can offer something that might help, even when the person is being anti-social.

I stay calm and kind.

I give the person choice wherever possible, so they feel a sense of control over the situation.

I stay focused on the fact that this is the ‘Paramedic’ stage. Later will be the time to address any
concerns.