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Coaching Conversations
Keep brains calm Listen to understand Share your concerns Solve for next time
Wait until everyone is calm! Introduce Ask ‘clean’ questions, then wait. Keep a kind, matter-of-fact tone. Wait – don’t fill silence with your own
the issue in a matter-of-fact way: Repeat what they say. Try to work out Challenge, do not blame. Keep the ideas – push the child to think of
“I noticed … What was up?” the unmet needs & missing skills. blamer out of it using ‘I’, not ‘you’. solutions that are ‘Good for everyone’.
Changing Chances © CH/CH LLP
