Page 184 - Bundle for MF Final

Bates no 183

.BARCLAYS

Due to the correc bank proc having been followed I am unable to uphold your complaint on this oa:a. I
can unde that this Is a tlylg time for you. If you would like to disc matt with our Mort Serv
Team plea cont them on 0800 022 4022.
rm sorr that this Is not the decision you hoped for, but I do hope that you feel your complaint has been fully
answered.
Your next steps
Pleas get In tDUch with us If you would like a furthe explana of our decin. If there's anyting you think I
haven't cons and you have new Information to share with me, pleas let me know right away and Ml be happ
to look again at your complaint.
You have the right to refe your complal to the Final Ombudsman Service, free of char - but you must
do so with six months of the date of this letter.
--1f you do not refe your c:um lnttme, the Ombuds wdlT10t have our permission to constd yaw-complant
and so wfll only be able to do so In very limited circumstanc For example, tf the Ombudsan believ that the
dela was as a result of exceptional circumstanc
Website: www.flnandal-ombudsman.org.uk

Yours sinc ------·
551---·

Simon Stone
CUst Serv Assote
Tel: 0800 282 390 • (UK-only Freephone number from land)
Encl: 'Your Complaint and the Finanl Ombun'

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