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masterclasses for family business and family office executives
VERBAL JUDO tongue fu
Tuesday 24 September 2014 • 9.15am-5pm
programme Denials are Vitally Important
Session 1: brain hardware and applied psychology Question:
Session 2: dissonance
Session 3: taxonomy of deception, malingering and “Did you access the secure server and copy
skulduggery the codes?”
Session 4: detailed signs of deception Probably truthful...
Session 5: deception in writing No / Yes / No, I didn’t / I didn’t / I
did not / I would not / I could not /
Session 6: interview planning using vj TF Never / I know I should not / I never
Session 7: types of questions, statements, monologues access other people’s computers / I have
& summaries never tried to access it / I would not,
Session 8: responses because I am an honest man / I didn’t,
Session 9: the action plan really / I could not, because I don’t have
Session 10: special applications of vj the password / I do not think so, err, ah,
TF
Session 11: decision making no, no, err / I am not going to dignify that
stupid question with an answer / I want
Session 12: writing effective codes of conduct, policies to tell you that I would never do such a
and procedures
thing / You have no evidence that I did /
A one day intensive, practical workshop, using efective and ethical Prove it / And I suppose you think I broke
techniques to fnd deep truth when it really matters. into the ofce safe, too
...Probably deceptive
Chances are that, like most honest people, you have seldom, if ever,
been trained to detect and deal with deception or with dissonance* A WIN BY RESOLVING DISSONANCE
when people refuse to do what is required of them. VJ is a special A number of western companies were
tf
competing with Chinese and other
tool that puts you ahead of your competitors and makes you even competitors to establish operations in a
more efective no matter what job you do. If you know, for sure, developing country. A small local frm, run
that someone is telling you the truth you can move forward and by a proud, rich and powerful local was by
make decisions with confdence. If they admit their untruthfulness, far the best potential agent. However, when
damage can be contained and the costs of contested litigation western companies insisted on conditions
minimised. of due diligence, disclosure of benefcial
ownership supposedly necessary to comply
Te objective of interviews when fraud is suspected is to clear with the Foreign Corrupt Practices Act
innocence 100% or to prove guilt 100%: leaving those responsible with and the UK Bribery Act, he made his
no room to manoeuvre. lack of interest very clear. Most principals
If your requests or instructions are framed in the right way, people will interpreted his reaction as suspicious and
follow them willingly and with commitment. VJ does not just change removed his company from their lists of
tf
short-term performance, it modifes values and enduring behaviour. candidates.
VJ can also be applied to business correspondence, statements, One British company put the dissonance
tf
afdavits, interview transcripts, proposals, contracts, CVs, in a diferent frame and negotiated what
application and claim forms, minutes of meetings and to any other became a highly successful partnership that
communication in which modifcation of behaviour is an objective. exceeded every regulatory requirement.
How did they do this? Te answer is VJtf.
Please think about those occasions when being certain of the truth
would have saved you trouble and money or avoided decisions you
now regret. Maybe there are some things that are worrying you right * Dissonance is defned as a confict of opinions,
now. But how can you establish the facts and be sure? How can you actions, beliefs or relationships. In the business
do this courteously but efectively? Te masterclass will provide world it is a primary cause of fraud, corruption,
you with the knowledge to get to the whole truth before making malingering, poor performance, bad decisions,
important decisions. regulatory breaches and commercial failures.
a one day crammer objectives
• Getting to the Deep Truth in Meetings and Correspondence • Detecting and Dealing with Deception
• Handling Difcult People and Situations • Making and Proving Better Decisions
• Writing Efective Codes of Conduct, Policies and Procedures • and lots more!
VERBAL JUDO tongue fu
Tuesday 24 September 2014 • 9.15am-5pm
programme Denials are Vitally Important
Session 1: brain hardware and applied psychology Question:
Session 2: dissonance
Session 3: taxonomy of deception, malingering and “Did you access the secure server and copy
skulduggery the codes?”
Session 4: detailed signs of deception Probably truthful...
Session 5: deception in writing No / Yes / No, I didn’t / I didn’t / I
did not / I would not / I could not /
Session 6: interview planning using vj TF Never / I know I should not / I never
Session 7: types of questions, statements, monologues access other people’s computers / I have
& summaries never tried to access it / I would not,
Session 8: responses because I am an honest man / I didn’t,
Session 9: the action plan really / I could not, because I don’t have
Session 10: special applications of vj the password / I do not think so, err, ah,
TF
Session 11: decision making no, no, err / I am not going to dignify that
stupid question with an answer / I want
Session 12: writing effective codes of conduct, policies to tell you that I would never do such a
and procedures
thing / You have no evidence that I did /
A one day intensive, practical workshop, using efective and ethical Prove it / And I suppose you think I broke
techniques to fnd deep truth when it really matters. into the ofce safe, too
...Probably deceptive
Chances are that, like most honest people, you have seldom, if ever,
been trained to detect and deal with deception or with dissonance* A WIN BY RESOLVING DISSONANCE
when people refuse to do what is required of them. VJ is a special A number of western companies were
tf
competing with Chinese and other
tool that puts you ahead of your competitors and makes you even competitors to establish operations in a
more efective no matter what job you do. If you know, for sure, developing country. A small local frm, run
that someone is telling you the truth you can move forward and by a proud, rich and powerful local was by
make decisions with confdence. If they admit their untruthfulness, far the best potential agent. However, when
damage can be contained and the costs of contested litigation western companies insisted on conditions
minimised. of due diligence, disclosure of benefcial
ownership supposedly necessary to comply
Te objective of interviews when fraud is suspected is to clear with the Foreign Corrupt Practices Act
innocence 100% or to prove guilt 100%: leaving those responsible with and the UK Bribery Act, he made his
no room to manoeuvre. lack of interest very clear. Most principals
If your requests or instructions are framed in the right way, people will interpreted his reaction as suspicious and
follow them willingly and with commitment. VJ does not just change removed his company from their lists of
tf
short-term performance, it modifes values and enduring behaviour. candidates.
VJ can also be applied to business correspondence, statements, One British company put the dissonance
tf
afdavits, interview transcripts, proposals, contracts, CVs, in a diferent frame and negotiated what
application and claim forms, minutes of meetings and to any other became a highly successful partnership that
communication in which modifcation of behaviour is an objective. exceeded every regulatory requirement.
How did they do this? Te answer is VJtf.
Please think about those occasions when being certain of the truth
would have saved you trouble and money or avoided decisions you
now regret. Maybe there are some things that are worrying you right * Dissonance is defned as a confict of opinions,
now. But how can you establish the facts and be sure? How can you actions, beliefs or relationships. In the business
do this courteously but efectively? Te masterclass will provide world it is a primary cause of fraud, corruption,
you with the knowledge to get to the whole truth before making malingering, poor performance, bad decisions,
important decisions. regulatory breaches and commercial failures.
a one day crammer objectives
• Getting to the Deep Truth in Meetings and Correspondence • Detecting and Dealing with Deception
• Handling Difcult People and Situations • Making and Proving Better Decisions
• Writing Efective Codes of Conduct, Policies and Procedures • and lots more!
