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65 About Strategy and Governance Our People Our Business Our Outcome AppendixWe thoroughly examine all reports recorded and, if warranted, initiate an investigation. In 2023, we recorded 140 reports via the Integrity Line or other channels. Overall, 48 reports (34%) were sufficiently substantiated to be investigated, of which 5 reports related to corruption. Of these 5 corruption cases, 4 resulted in termination or voluntary resignation, and the remaining case continues to be under investigation. For the 4 cases, the internal DKSH anti-corruption policy had been violated, though no corruption-related legislation had been breached. Updates on compliance concerns and our compliance program are reported to the Audit Committee quarterly and to the Board of Directors annually.%u2023 GRI 2-16, GRI 2-25, GRI 2-26, GRI 205-3Incidents Reported via the DKSH Integrity Line by Type of IncidentAnti-competition issues 1Corruption 15Data protection, IT security 3Employee matters 63Environment 0Fair play, conflicts of interest 15Fraud, embezzlement, misappropriation, theft 25Health and Safety 4Interactions with Healthcare Professionals39 14Total 140Type of incident Number of incidents reported39 Interaction with Healthcare Professionals relates to the company%u2019s engagement and collaboration with medical experts and healthcare providers. These incidents specifically relate to instances where breaches occurred, primarily related to lapses in following our own internal procedures.Effectiveness of the Compliance Program Ensuring the proper application of compliance standards falls under the remit of management at all levels. The Group%u2019s Compliance Function supports management by providing advice, methodologies, and tools. Moreover, it performs reviews to assess the level of awareness, understanding, and application of standards and compliance controls through a structured review and tailored enforcement program. We regularly review how effectively our compliance program is rolled out across our markets and take immediate action to resolve any shortcomings flagged by these reviews. The results of such assignments are independently reported to the Board of Directors. Externally, DKSH%u2019s compliance program is assessed by prospective or active clients and/or external audit firms appointed by them. We give our full assistance to these assessments, which include thorough due diligence procedures and pre- or post-contract compliance audits and reviews. Our Group also makes use of any results of such assessments to strengthen our compliance program. No instances of non-compliance with laws and regulations occurred in 2023. Moreover, we did not record any public legal cases regarding corruption or fraud brought against DKSH or its employees in 2023.%u2023 GRI 2-27, GRI 205-3