Page 63 - Demo

63 About Strategy and Governance Our People Our Business Our Outcome AppendixWe continued to train our employees on conflicts of interest in 2023. Altogether, 100 % of in-scope employees were assigned this topic in our License to Operate refresher training, which was launched across 29 markets in June, July, August, and September 2023.Compliance Training Training and education are cornerstones of our compliance program and are instrumental in driving and maintaining a culture of ethics and compliance. Within three months of joining our organization, all new employees undergo mandatory compliance training, including on the Code of Conduct and avoiding corruption, as part of our thorough onboarding procedures. In 2022, we completely revamped our compliance training to improve efficiency. Rolling out an interactive format helped us enhance user engagement and learning outcomes. In addition, a leading law firm validated our compliance training content to ensure that it meets regulatory requirements. We also introduced dashboards and data analytics tools to provide insights and real-time data so that managers can oversee completion of compliance training within their teams.In 2023, our training focused on deploying organizationwide compliance refresher training on all our compliance policies (on topics such as Cyber Security Awareness, License to Operate, and Privacy and Data Protection Basics) by different Functions in the same rollout month for each market. Our License to Operate training covers our Anti-Bribery and Anti-Corruption (ABAC), Code of Conduct, Conflicts of Interest and Gifts, Hospitality & Entertainment policies.Our Fraud Awareness training was again provided only to new staff members in the same markets in 2023.%u2023 GRI 2-24License to Operate Training Completion by Employee CategoryLicense to Operate Training Completion by Region34%u2002 DKSH employees as well as client staff performing office work or semi-professional office, administrative, and sales coordination tasks and individuals with supervising tasks.35 Members of the Executive Committee, corporate or local heads of Business Units or key Functions, and DKSH employees with P&L and/or budget responsibility, direct reports, and function specialists/heads/managers.36 Individuals expected to remain in an employment situation with DKSH or DKSH%u2019s clients only for a certain period of time such as temporary employees with a fixedterm contract, trainees, apprentices, or interns as well as contractors. 37%u2002 DKSH employees as well as client staff performing manual labor and being considered as skilled or unskilled workers.38 Includes mainland China, Hong Kong, Macau, and Taiwan.%u2023 GRI 205-2Employees34 14,961 14,609 97.65%Management35 3,658 3,613 98.77 %Others36 465 449 96.56%Workers37 2,300 2,286 99.39 %Total 21,384 20,957 98.00 %Employee category In scope Completed RatioGreater China38 2,010 2,010 100.00 %Malaysia and Singapore 3,601 3,590 99.69 %Rest of Asia Pacific 8,872 8,793 99.11%Rest of the world 404 396 98.02 %Thailand 6,497 6,168 94.94%Total 21,384 20,957 98.00 %Employee category In scope Completed Ratio