Page 15 - Geniecast LiveLabs: Mindful Leadership in Associations

How To Create a a a a a a World-Class Social Customer Care Program 8 Building Blocks
with Dan Gingiss
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Dan’s career has consistently focused on on delighting customers and has spanned multiple disciplines including marketing digital experience social media customer service loyalty programs and product management Dan is currently the Head of Digital Marketing for a a a a a Fortune 100 healthcare company where he he he oversees social media marketing and and and customer service strategy SEO and and and paid search and and and email marketing Previously Dan was the head of Digital Customer Experience and Social Care at Discover Card where he he he led the design and customer experience of the company’s agship website and played a a a a key role in in in the company winning its rst
J D Power Award for “Highest in Customer Satisfaction ”
Are you struggling with setting up a a a a social media customer service program? Learn how to to to bring your current program to to the next level with author of Winning at Social Customer Care Dan Gingiss
Prevent customer frustration through simplicity and “whole messages”
Create happiness in in in in every interaction creating exceptional satisfaction through personality
Develop advanced strategies and technologies for detecting customer trends sentiment and mood across platforms