Page 4 - Geniecast LiveLabs: Customer Experience

Learn from the Experts
Customer Service Magic
Lee Cockerell
How to Find the Right CRM Technology
Tom Johnson
Customer Experience: The Last True Differentiator Dan Gingiss
Anticipate: Knowing What Customers Need Before They Do
Jeff Tobe
Social Media Customer Service
Brian Carter
Dealing with Dif cult People
Mary Schaefer
1
- Ensure high-quality hospitality and entertainment to all customers
- Discover approaches developed over 40+ year career
- Serve customers ef ciently
- De ne customer experience
- Understand how customer service can differentiate your company from competitors
- Improve customer service online and of ine
- Prevent customer frustration
- Create happiness in every interaction
- Develop strategies for detecting customer trends
- Recognize issues with current CRM tech
- Start the tech evaluation process
- Identify the right technology for your
business
- Shatter customer service stereotypes
- Execute the perfect experience every time
- Ensure the whole team is involved in customer engagement
- Undestand different types of challenges
- Reveal questions to ask to identify workarounds
- Master a method to prepare and ready yourself for intense interactions